To reset the 62xx - 64xx STB follow these steps.

*** Be warned this will erase all STB Settings &  Your Cable Account Info from the STB ***

*** This will not delete your DVR settings or Stored Shows on the Hard Drive. ***

Reset procedure

Step 1

Unplug Power Cord from STB.

Step 2

on the STB, Press & Hold {Power & Menu} Keys while plugging the Power Cord back into the STB.

The Display should now say  (BOOT) 

Step 3

Let Go of the {Power & Menu} Keys and press the up or down arrow keys till you see (n DL) on the Display.

Step 4

Push the {Select}  Key  To begin Downloading STB Firmware & Account Settings from your Cable Head End. Could take up to 20 min to download.


After it completes this Download the STB will Reset and then begin to download the Time setting info for the STB Clock & begin to populate the IGuide info.  Keep your STB on Standby/Off to speed up the IGuide info download.
Could take up to 24 Hours to fill in all 2 weeks of IGuide info.